What if it gets lost or stolen?
Once your package is in the care of the Canada Post, we cannot be held responsible for lost or stolen packages, especially if you choose to ship without insurance and tracking.
We ship each package with a tracking number (unless requested otherwise).
In a perfect world - we would have ultimate control over the Postal System - but we are at the mercy of their mistakes - we also can’t be held responsible for a neighbor’s sticky fingers. If you think you have such neighbors - consider sending your package to a friend or to your work address.
If your package is returned due to incorrect information supplied to us, we will not refund shipping costs. Your order can be reshipped at buyer’s expense.
We provide proof of shipment with the tracking link so you can follow it along its journey. If you choose a shipping option at check out that does not offer tracking and insurance, we will not be held responsible for lost or stolen packages. Standard insurance is $100.00CDN. Should you wish to add additional insurance, please contact us.
We are able to track each package from our side as well, but please understand we can only see the information associated with each tracking number just like you. We do not have access to additional information.
Unfortunately, at different times the odd package is lost, you are covered up to $100 if you chose to ship using a method that has a tracking number. You may be eligible for additional insurance coverage if you purchased at the time you shipped.
If your package is marked as delivered by Canada post and you do not have your package, we can submit a claim on your behalf. However, we will not be held responsible for lost items by Canada Post or any other carrier used. If your tracking number states it has been delivered, this is what we go by.
Due to the health and safety concerns, we DO NOT accept returns, refunds, or exchanges on any orders unless there is a manufacturer defect. Please email us at firstname.lastname@example.org to notify us of the following:
•Received damaged items
•Missing items from your order
In the event an error is made on your order, or an item arrives damaged, please notify us within 48hrs of receiving your package. Return shipping is at the buyers expense. If return items are not received within 14days from initial contact no refund will be issued.
Email is preferred (email@example.com) please provide an explanation as well as pictures. We will contact you as soon as possible. Email is our preferred method of contact so both parties have information clearly stated in print if required.
CLEARANCE ITEMS ARE FINAL SALE WITHOUT EXCEPTION
Canada Post Strike Action - Should a Canada Post strike occur, we will do our best to procure the best shipping options for our customers.